Text messages

How Fluffy Factory texts its clients about their appointments, and how clients agree to it. Our texts come from (919) 230-8764.

What we text

Only messages about a client's own appointments. We never send marketing.

Confirmations of appointments
Changes and cancellations
Reminders
Links to pay a booking deposit
Updates on a pet's visit, such as when they are ready for pickup
Replies to messages clients send us

How clients agree

A client agrees by ticking this box, on our online booking page after choosing a time, or on their account page. It starts unticked, is separate from everything else on the page, and is not needed to book. Those pages need a sign-in, so here is the box exactly as clients see it.

Text me about my appointments

Fluffy Factory will text me at this number about my bookings: confirmations, changes, reminders, deposit links, updates on my pet's visit such as when they are ready for pickup, and replies to my messages. Agreeing is not required to book. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Terms and Privacy Policy.

An example of the box: ticking it here does nothing, and nothing is kept.

Sample messages

Fluffy Factory: Bella's appointment on Tue, Jul 14 at 10:00 AM with Greta is confirmed. See you then! Reply STOP to opt out.
Fluffy Factory: a reminder of Bella's appointment tomorrow at 10:00 AM with Greta. Reply here if you need to change it.
Fluffy Factory: to confirm Bella's appointment on Tue, Jul 14 at 10:00 AM, add a card for the $30 deposit by Mon, Jul 13 at 3:00 PM: https://…

Stopping texts

Reply STOP to any text and we stop texting you. Reply START to begin again, or HELP for help. You can also take your agreement back on your account page.

Message frequency varies with your appointments. Message and data rates may apply. We do not share your mobile number or your agreement with anyone for their marketing.